Basic
For confident teams that occasionally need a hand.
- Channel
- Email and tickets
- Hours
- Business hours
- Critical response
- 8 business hours
- Updates
- Included
- Access to every update
- Install and upgrade guides
- Software bug fixes
Support & services
Beside your team, from install to every day
The BehMon engineering team knows networks, speaks your language and responds under a written SLA.
Premium
For organisations where monitoring is mission-critical.
- Channel
- Phone, email, remote
- Hours
- Business hours
- Critical response
- 2 business hours
- Health check
- Quarterly
- Everything in Basic
- Remote troubleshooting sessions
- Quarterly review of settings and alerts
- Help with version upgrades
Critical 24×7
For critical infrastructure, banks and data centres.
- Channel
- Dedicated line and remote
- Hours
- 24 hours, 7 days
- Critical response
- 30 minutes
- Engineer
- Dedicated
- Everything in Premium
- Round-the-clock response for critical incidents
- A dedicated engineer
- On-site visits (Tehran)
Response times are measured from when a request is logged through an official support channel. Business hours: Saturday–Wednesday, 8:00–17:00 Tehran time.
Response times
Request severity levels
Each request is classified by its impact on your work.
| Level | Definition | Basic | Premium | Critical |
|---|---|---|---|---|
| Critical | The platform is down or monitoring has stopped | 8 business hours | 2 business hours | 30 minutes |
| High | An important part isn't working, monitoring continues | 2 business days | 4 business hours | 2 hours |
| Medium | A problem with a workaround | 3 business days | 1 business day | 8 hours |
| Request | A question, suggestion or feature request | 5 business days | 2 business days | 1 business day |
Services
Professional services
Beyond the software — BehDanet's network infrastructure experience, working with you.
Installation and setup
Deployment on your server, SNMP on your devices, alert channels and dashboards — on-site or remote.
Team training
An operator course and an administrator course, with Persian documentation.
Migration from your current tool
Moving device lists and monitoring targets over, and running in parallel until you're confident.
Network documentation
Site surveys, labelling, and recording racks and cabling in BehMon by the BehDanet team.
Integration
Connecting your SIEM, ticketing, LDAP and in-house tools via the API and webhooks.
AI setup
Choosing and installing a local language model that suits your hardware, and tuning the assistant.
Get in touch
Reach the support team
Sales phone
+98 21 9101 2505
info@behdanet.ir
Hours
Saturday–Wednesday, 8:00–17:00 (Tehran time)
BehDanet
behdanet.ir
Frequently asked questions
Are updates free?
With an annual subscription, and during a perpetual licence's support agreement, every update is included at no extra cost.
Do you offer on-site support?
Yes. On-site visits in Tehran are part of the Critical plan; other cities can be arranged.
How is training delivered?
On-site or online, at operator and administrator level, with Persian documentation and training videos.
See your own network in BehMon
Book an online demo, or install the 30-day trial on your own server. Our engineers will be right there with you.